Service Manager powered by HEAT

Example: Canceling a Workflow that is Awaiting Approval

You can cancel a service request, change, incident, or other business object while it is in the pending approval state.

1.Log in to the Service Desk Console.

2.Open a workspace.

3.Open the record that is waiting for approval (pending approval).

4.From the Status field, choose Cancelled.

5.Click Save. The Cancellation Reason window appears.

Enter Cancellation Reason

6.Enter a reason for the cancellation.

7.Click OK. The system cancels the request and terminates the approval workflow.